Frequently Asked Questions

Yes. Including an opt-out option is a regulatory requirement. Example: "Reply STOP to opt-out."

It’s best to avoid mentioning specific rates or amounts unless the customer has inquired directly about these details. Keep messages general and focused on the customer’s expressed interest.

Use personalized language, ask open-ended questions, and focus on the customer’s needs. Avoid overly promotional language and ensure every message relates to a prior inquiry.

No. Avoid including links in the initial message. Links can often be flagged as spam and reduce deliverability. It’s better to provide essential information directly and invite the customer to contact you for more details.

When sending MMS (Multimedia Messaging Service), ensure all content follows the same compliance guidelines as SMS. The message should include your name, business name, a clear reference to the customer’s inquiry, and opt-out instructions (e.g., "Reply STOP to opt-out"). Media content should be relevant, professional, and directly related to the customer’s inquiry. Avoid overly promotional or spam-like visuals.

Non-compliance may result in your messaging privileges being suspended. While we will work to resolve any suspension, your operations may be temporarily disrupted. Continued non-compliance can also lead to fines or damage to your business reputation.